Key values for business

Image courtesy of Stuart Miles

In keeping with my interest in business values here is some information collected from the book the Vital Corporation – The book suggests there should be three categories to structure things by physical, organisational, and psychological values. Explore these and see how your organisation can make use of them.

Physical Values

The precision, exactness, and conforming to fact in details of work.

Of offices, production and warehouse facilities, equipment, customer service areas, raw material and finished product inventory, closets, bathrooms, and all other business related areas.

Maximum Utilization of Resources
The desire and ability of the company to improve its performance by full utilization of its current resources (i.e. as time, money, equipment, materials, space, people.)

In offices, drawers, file cabinets, shelves, paperwork, files, phone numbers, priority of work, daily and weekly planning.

Punctuality and Timeliness
In arriving on time to work, from breaks, from lunch, to meetings, in replying to letters and phone calls, in paying bills on time, etc. Occurring at the most suitable or opportune time.

Quality of Products and Services
In terms of presentation, functionality, choice, value, speed, timeliness, suitability, repeatability, reliability, life span, repeatability, courtesy, friendliness, etc.

Of meetings, reports, sales calls, performance reviews, and so forth

Responsiveness Reliability
The way system or persons consistently produce the same results, preferably meeting or exceeding its specifications. Dependability.

The way people, the organization, systems, etc. react to a need coming from within or without.

In all areas where people will be working for all stakeholders.

Speed of Operations
The measurement of whether actions occur in the fastest time for the best possible result.

Organizational Values

Of individuals, departments and divisions for performance, results, problems, and so on

Up, down, and sideways within the company, with customers and vendors, in terms of openness, frankness, clarity, frequency, accuracy, timeliness and brevity.

Cooperation (Teamwork)
Among individuals, departments, divisions, branches and with external stakeholders.

Horizontally between departments in terms of plans, activities and systems.

In adherence to company policy, rules, systems, procedures, schedules, standards, ethics and attitudes.

Freedom for Initiative of Employees
To make suggestions, develop plans, make decisions, carry out or modify actions, without fear or favour.

For smooth operation vertically between different levels of the organization in terms of plans, decisions and priorities.

In terms of forms, files, procedures, reports, performance evaluations, equipment, training, recruitment, orientations and communications.

Systematic approaches
In sales, marketing, customer service, accounting, research, production, engineering, estimating, recruitment, training, promotions, communications, coordination and reporting.

Psychological Values

(A Will to ) Succeed
In any aspect of work.

Continuous Improvement
The desire and ability of the company to develop and incorporate ways to improve itself, including all stakeholders.

In terms of new products, new ideas, new systems, new production methods, new applications of technology, new methods of financing, new marketing strategies not just for the sake of change but moreover for the wellbeing of the organisation.

Customer Delight
The positive emotional response and joy that the customer feels from interaction with our people and our products and services.

In solving challenges, planning, executing plans, in terms of speed and a solid commitment to decisions once made.

Develop People
The desire and ability of the company to improve the lot of its employees, including, ultimately, their personal as well as professional growth.

The overall atmosphere and interaction between people, departments, divisions, systems, activities, rules, and policies within the company and between these elements and the external environment, customers, vendors and community laws.

The desire and ability of the company to venture into new, breakthrough areas of opportunity. (e.g. in the industry, in emerging trends in society.)

Keeping to one’s word, promises, agreements, being truthful, non-deceitful etc. with employees, customers, vendors, government and other stakeholders.

To and from suppliers, customers, and employees.

The ability to deal resourcefully, i.e. creatively, imaginatively, self-reliably with unusual problems, difficult situations, or unanticipated opportunities.

Respect of the Individual
In establishing rules and policies, design of systems, making decisions, executing instructions, and so on in terms of people’s health, safety, self-esteem, feelings and opinions.

Service to Society
Community welfare, environmental protection, development of products and services that meet real physical, social or psychological needs.

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