Making Service Sizzle

Many of us have bad service stories, many of us have done some customer service training too, yet far too often the service levels in businesses are low and people the world over soon know about it when word gets out via the internet with one or five bad reviews. The simple thing is to […]

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Entrepreneur Success Starts Here…

Going into business for yourself is probably one of the biggest decisions you might make. How then do  you evaluate your idea, and it’s business potential? There are lot’s of lists on what successful entrepreneurs have done, and or suggest to do. Let’s cut tot he chase and figure out what should work. How committed […]

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Key values for business

In keeping with my interest in business values here is some information collected from the book the Vital Corporation – The book suggests there should be three categories to structure things by physical, organisational, and psychological values. Explore these and see how your organisation can make use of them. Physical Values Accuracy The precision, exactness, and […]

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The Business Incubator

From the idea of having a space for new businesses to start from with cheap rent, to supplying them with core services, then to a place where businesses go to learn, think and explore or a virtual space where people operate in their own space (physical, emotional and mental) and finally a business accelerator bringing […]

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People, incredible people…

People can achieve so much, and the opposite is also true. In business the human element is considered to be one of the most baffling assets to deal with, motivating, Supervising, communicating, Coaching and Mentoring them. An example of how people can be less than incredible is in parenting, Parents can read great books on […]

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Happy Staff – Happy Customers

Generally that statement is true, but we have to also remember that there are internal customers as well, like the boss (they need to be kept happy) and other co workers. The happy internal team makes a world of difference. With this in mind here’s a story about how things can seem good but turn […]

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What do you want in your business?

Great products and services which lead to being able to make income, then a profit. Simple! But wait there’s more. You will want the business to grow… right? You want to start small, have some income, some great customers, followed by growth. That way your business can keep up with rising costs, having more staff […]

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A different approach to values

Some will say the best organisations in the long-term positive performance stakes are ones which are able to mix profits, passion and purpose. One way to do this is to develop a set of values people want to be part of. The sort of values they can see themselves easily engrossed in. When this happens […]

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