Excellence Begins With WHO?

This isn’t just for CEOs. It’s for everyone. Score yourself with a ‘yes’ or ‘no’ for each of these and see how many you get out of 11. Be honest: no one else will know but you. Arrogance. You’re right. Everyone else is wrong. Melodrama. You always grab the centre of attention. Volatility. Your mood […]

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Employers of choice

With a shrinking job market and an ageing workforce there are higher levels of competition for workers in the western world than probably at any time in our history. How then will employers handle this situation and create workplaces, which employees will love to work in, be delighted by the work they do and generally […]

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Do it Now, But Get it Right…

Jump in the deep end but make sure you can swim… How many times have you or one of your workers been motivated to do something in your business, and when you have jumped in the deep end you have found yourself drowning. What looked like a great idea had a range of pitfalls that […]

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Demise of a Sales Person

“To succeed, your business must not focus on selling, but on providing solutions to your customers. When you focus on providing solutions, something awesome happens: your business product offerings will never become obsolete. Instead, they’ll thrive toward meeting customer needs-no matter the era.” Inspired by Theodore Levitt The challenge is knowing what they need, on […]

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Customer Focused?

Try this quick quiz, and ask yourself how you fair in the customer focus stakes. Do you have a clear understanding about your customer’s wants and needs? Does your staff share this understanding? Do you have clear service standards that are written and easy to implement? Do you know what your competitors are offering your […]

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Communication Who Cares?

I care that’s who! Far too often I am called in to work with an organisation that manages to get itself into a spot of trouble, in time the analysis often shows they were asking for trouble by not fostering effective communication among the staff at all levels. Flatten it out. There are books that […]

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Chill factor

Well folks this one comes from the holiday ‘hip’ again… I was up the top of the big gondola ride at Queenstown NZ (wow what a view) the clouds were spinning about (its up fairly high…) and the visitors rush in, have a look, grab a coffee and go down again… Some of the young […]

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Business success

A business owner (Alan) informed me in a recent analysis of his business that he had been in business 15 years. I asked how long it took to become profitable. His reply, ten years! ‘Surely you were making a profit long before the ten year mark Alan’ I added with interest? Oh sure he replied. […]

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Beyond the Threshold

Threshold, a limit you reach where a reaction takes place… In business this can mean many things, I would like you to explore the thought of threshold and consider how many areas you have a threshold with, any area where you reach a limit and your ‘comfort zone’ is stretched too far and you retreat […]

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